Terms of service
TERMS OF SERVICE
Overview
Welcome to UMAI Glow.
The terms “we”, “us” and “our” refer to UMAI Glow. UMAI Glow operates this store and website, including all related information, content, features, tools, digital products, educational materials and services, in order to provide you, the customer, with access to our products and services.
UMAI Glow is powered by Shopify, which enables us to provide the online store and related services to you.
These Terms of Service, together with any policies referenced in them, including our Privacy Policy, Refund & Digital Product Policy, and Medical Disclaimer, describe your rights and responsibilities when you visit, access, browse, purchase from, or use our website, products, content, and services.
Please read these Terms of Service carefully. They include important information about your legal rights, digital product access, intellectual property, warranty disclaimers, medical disclaimers, and limitations of liability.
By visiting, interacting with, purchasing from, accessing, downloading, or using our website, products, content, or services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service or our Privacy Policy, you should not access, use, purchase from, or download any content from our website.
Section 1 - Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, territory, or country of residence.
If you allow a minor dependent to access our website, products, or services through a device, account, or payment method that you own, control, or manage, you are responsible for their use of the website, products, and services.
To use the website or purchase our digital products, you may be asked to provide certain information, such as your name, email address, billing information, payment information, and other purchase-related information.
You represent and warrant that all information you provide is accurate, complete, current, and that you have the legal right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials, purchase links, download links, files, and access information. You are responsible for all activity that occurs through your account, device, email address, or access link.
You may not transfer, sell, assign, share, sublicense, distribute, or allow any other person to use your account, download links, digital files, or access rights.
Section 2 - Our Products
UMAI Glow offers digital educational products, including The 21-Day Gut-Skin Reset Protocol and related digital materials.
Our products may include PDF guides, educational content, meal ideas, grocery lists, trackers, recipes, skincare education, supplement education, lifestyle guidance, and other downloadable or online digital resources.
Our products are digital educational products only. No physical product will be shipped unless expressly stated on the product page.
We make reasonable efforts to describe our products accurately. However, digital product previews, images, mockups, colors, layouts, and appearance may differ depending on your device, screen, browser, software, or settings.
We reserve the right to update, modify, discontinue, or change any product, product description, price, promotion, content, feature, or offer at any time, without notice, subject to applicable law.
We do not guarantee that any product will meet your personal expectations, personal preferences, or desired results. However, nothing in these Terms is intended to exclude, restrict, or modify any mandatory consumer rights that cannot legally be excluded, restricted, or modified.
Section 3 - Digital Product Delivery and Immediate Access
Our products are delivered digitally through immediate online access, downloadable files, email delivery, customer account access, or third-party digital delivery tools.
After your payment is confirmed, you may receive access to the digital product immediately or shortly after purchase.
Because our products are digital, there is no physical return process, no shipping process, no physical package, and no physical item to send back.
By purchasing a digital product from UMAI Glow, you expressly consent to immediate digital access and delivery.
By accessing, opening, viewing, reading, downloading, saving, copying, or using the digital product, you acknowledge that digital delivery has started and that the product cannot be returned in the same way as a physical product.
For customers in jurisdictions where digital cancellation, withdrawal, or cooling-off rights apply, including the United Kingdom, European Union, and similar consumer protection regimes, by purchasing and accessing or downloading this product, you expressly consent to immediate digital delivery and acknowledge that you may lose any statutory cancellation, withdrawal, or cooling-off rights once digital access or download begins, where permitted by law.
Nothing in these Terms limits any mandatory consumer rights that may apply in your country, state, province, territory, or jurisdiction.
Section 4 - Orders
When you place an order, you are making an offer to purchase.
UMAI Glow reserves the right to accept or decline your order for any lawful reason, including suspected fraud, payment failure, abuse, technical errors, pricing errors, product availability issues, or violation of these Terms.
Your order is not accepted until we confirm acceptance or provide access to the purchased digital product.
We must receive and process your payment before digital access is provided.
Please review your order carefully before submitting it. Because our products are digital and may be delivered immediately, we may be unable to accommodate cancellation requests after an order is accepted or digital access has started.
Your purchases are subject to our Refund & Digital Product Policy.
You represent and warrant that your purchases are for your own personal, non-commercial use only and not for resale, redistribution, commercial training, commercial use, export, sublicensing, or unauthorized sharing.
Section 5 - Prices and Billing
Prices, discounts, promotions, coupons, and offers are subject to change without notice.
The price charged for a product or service will be the price in effect at the time your order is placed and will be shown in your order confirmation.
Unless otherwise expressly stated, posted prices may not include applicable taxes, duties, currency conversion fees, bank charges, or payment processor fees.
You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases made through our website.
You agree to promptly update your account and payment information, including your email address and payment details, so that we can complete your transactions and contact you when needed.
You represent and warrant that:
The payment information you provide is true, correct, and complete.
You are duly authorized to use the payment method provided.
Charges incurred by you will be honored by your card issuer, bank, or payment provider.
You will pay all charges incurred by you at the posted prices, including applicable taxes and fees.
Section 6 - Refunds and Digital Product Eligibility
Refunds are governed by our Refund & Digital Product Policy.
Because our products are digital and may be accessed, opened, viewed, read, downloaded, saved, copied, and used immediately after purchase, refunds will not be provided after digital access has started, except where required by applicable mandatory consumer protection law or where the digital product is defective, inaccessible due to an issue on our side, not delivered, or not as described.
Once a digital product has been accessed, opened, viewed, read, downloaded, saved, copied, or used, it is considered delivered and non-returnable.
We do not provide refunds for change of mind, personal preference, lack of personal results, failure to use the product, failure to follow the content, accidental purchase, duplicate purchase, customer dissatisfaction, or no longer wanting the product after digital access has started, except where required by applicable mandatory consumer protection law.
Nothing in these Terms limits any mandatory consumer rights that may apply in your country, state, province, territory, or jurisdiction.
Section 7 - Access Issues, Errors, and Wrong File
If you cannot access your digital product, receive the wrong file, or experience a technical delivery issue, please contact us at umaibiohacking@gmail.com so we can review the issue and make it right.
If the issue is caused by an incorrect email address entered at checkout, failure to check spam or promotions folders, device limitations, internet connection problems, third-party software limitations, or customer-side technical settings, we will make reasonable efforts to help you access the product, but this does not automatically qualify for a refund.
We reserve the right to verify purchase records, access records, download records, delivery records, and customer communications when evaluating any access issue or refund request.
Section 8 - Intellectual Property
Our website, products, digital materials, guides, PDFs, trackers, recipes, text, images, graphics, designs, layouts, videos, audio, product names, brand names, logos, slogans, and all related content are owned by UMAI Glow, its affiliates, or licensors and are protected by copyright, trademark, and other intellectual property laws.
These Terms permit you to use purchased digital products for your personal, non-commercial use only.
You may not copy, reproduce, resell, share, distribute, upload, publish, modify, translate, transfer, teach, adapt, create derivative works from, publicly display, publicly perform, republish, download for redistribution, store for redistribution, or use any material from our website or products for commercial purposes without our prior written permission.
You may not share the PDF, download links, screenshots, trackers, recipes, guides, access links, or any part of the product in groups, social media, websites, messaging apps, communities, drives, marketplaces, email lists, public platforms, private platforms, or with any third party.
Unauthorized sharing, distribution, reproduction, resale, publication, or commercial use may result in denial of refund, cancellation of access, and legal action.
Except as expressly provided in these Terms, nothing grants you any license, ownership, or other rights in UMAI Glow, Shopify, or any third-party intellectual property.
All rights not expressly granted are reserved.
Section 9 - Personal Use Only
All UMAI Glow products are licensed for individual personal use only.
Your purchase does not allow you to use the product for commercial resale, client work, professional programs, paid consultations, group programs, workshops, courses, memberships, corporate wellness, medical practice, coaching programs, content creation, or any commercial activity unless you receive prior written permission from us.
You may not use our digital products to create competing products, derivative products, courses, protocols, guides, programs, PDFs, ebooks, coaching materials, or commercial educational materials.
Section 10 - No Medical Advice
The 21-Day Gut-Skin Reset Protocol and all UMAI Glow content are provided for general educational and informational purposes only.
Our content is not medical advice.
Our content does not provide medical diagnosis, medical treatment, nutrition therapy, dermatology treatment, prescription advice, supplement prescription, cosmetic prescription, mental health advice, or individualized healthcare recommendations.
The content is not intended to diagnose, treat, cure, prevent, mitigate, reverse, or manage any disease, skin condition, digestive disorder, hormonal condition, inflammatory condition, allergy, infection, medical symptom, medical disorder, or health condition.
The information about diet, supplements, skincare, creams, topical products, routines, recipes, lifestyle practices, wellness practices, trackers, and recommendations is general educational content only.
You should not rely on our website, products, or content as a substitute for advice, diagnosis, or treatment from a qualified physician, dermatologist, registered dietitian, pharmacist, or other licensed healthcare professional.
Always consult a qualified healthcare professional before making changes to your diet, supplement routine, skincare routine, medication, treatment plan, or lifestyle.
This is especially important if you:
Are pregnant or breastfeeding.
Have a diagnosed medical condition.
Take prescription or over-the-counter medication.
Have allergies, food intolerances, autoimmune conditions, hormonal conditions, digestive disorders, skin diseases, chronic illness, or any ongoing health concern.
Are under medical treatment or professional supervision.
Experience severe, persistent, worsening, or unusual symptoms.
Have a history of adverse reactions to foods, supplements, skincare ingredients, creams, cosmetics, or topical products.
Section 11 - No Doctor-Patient Relationship
Purchasing, accessing, reading, downloading, or using any UMAI Glow product, content, website, email, material, or service does not create a doctor-patient relationship, dermatologist-patient relationship, dietitian-client relationship, healthcare provider-patient relationship, therapist-client relationship, or any professional clinical relationship.
No individualized medical, dermatological, nutritional, psychological, pharmaceutical, or healthcare advice is provided through our digital products or website.
If you need personal medical advice, diagnosis, or treatment, consult a licensed healthcare professional in your jurisdiction.
Section 12 - Supplement Disclaimer
Any supplement information included in our website, products, or materials is for general educational purposes only.
We do not prescribe, recommend, sell, or provide supplements as medical treatment.
Any mention of supplements, nutrients, dosages, protocols, ingredients, or wellness routines is educational and general in nature.
Supplement safety, dosage, suitability, interactions, contraindications, and possible side effects vary from person to person.
Always consult a qualified healthcare professional before taking any supplement, especially if you take medication, have a medical condition, are pregnant, breastfeeding, have allergies, have a chronic illness, or are under medical supervision.
You are solely responsible for checking supplement labels, ingredients, allergens, warnings, contraindications, quality, dosage, and suitability for your own circumstances.
Section 13 - Diet, Food, Recipe, and Allergy Disclaimer
Any dietary information, recipes, grocery lists, meal ideas, food suggestions, elimination ideas, or nutrition-related content included in our website, products, or materials is for general educational purposes only.
Our content does not provide medical nutrition therapy or individualized dietary advice.
You are solely responsible for checking ingredient labels, allergens, food safety, dietary suitability, and compatibility with your own health needs, allergies, intolerances, preferences, restrictions, culture, religion, ethics, and medical conditions.
If you have allergies, food intolerances, a history of eating disorders, digestive disorders, metabolic conditions, pregnancy, breastfeeding, chronic illness, or any medical condition, consult a qualified healthcare professional before making dietary changes.
Section 14 - Skincare, Cream, and Topical Product Disclaimer
Any skincare routine, cream, ingredient, cosmetic, topical product, or skincare recommendation included in our website, products, or materials is general educational information only.
Our content does not replace evaluation, diagnosis, or treatment by a dermatologist, physician, pharmacist, or licensed healthcare professional.
Always patch test new skincare products, creams, cosmetics, oils, acids, actives, or topical ingredients before use.
Stop using any product immediately if you experience irritation, burning, swelling, itching, rash, redness, worsening symptoms, allergic reaction, or any adverse reaction, and seek professional advice if needed.
You are solely responsible for checking product labels, allergens, ingredient lists, warnings, contraindications, suitability, and safe use instructions.
Section 15 - No Guaranteed Results
We do not guarantee any specific skin, gut, digestive, hormonal, cosmetic, medical, emotional, physical, or wellness result.
Results vary from person to person and depend on many individual factors, including health history, medical conditions, medications, allergies, diet, stress, sleep, hormones, lifestyle, consistency, genetics, environment, skincare tolerance, supplement tolerance, and individual biology.
Testimonials, reviews, examples, before-and-after references, or customer experiences are individual experiences only. They do not guarantee that you will achieve the same or similar results.
Any marketing language used in relation to our products should be understood as general wellness education, not as a promise, guarantee, medical claim, or clinical outcome.
Section 16 - Advertising and Health Claims Disclaimer
Any statements about skin, gut health, digestion, inflammation, hormones, lifestyle, supplements, skincare, creams, cosmetics, diet, nutrition, or wellness are educational and general in nature.
They are not intended to imply that any UMAI Glow product diagnoses, treats, cures, prevents, mitigates, reverses, or manages any disease, medical condition, skin disease, digestive disease, hormonal disorder, inflammatory disorder, or health condition.
You understand that health-related content and wellness education are general and may not apply to your personal health circumstances.
Section 17 - Personal Responsibility
By purchasing and using our products, you acknowledge that you are responsible for your own choices, actions, health decisions, product use, supplement use, food choices, skincare choices, and lifestyle changes.
You agree to use your own judgment and seek professional advice when needed.
You agree not to disregard, delay, or avoid professional medical advice because of information included in our website, products, or materials.
Section 18 - Optional Tools and Third-Party Services
You may be provided with access to tools, apps, platforms, payment processors, delivery systems, email systems, or other services provided by third parties.
We do not control and are not responsible for third-party tools or services.
You acknowledge and agree that third-party tools and services are provided “as is” and “as available” without warranties, representations, or conditions of any kind from UMAI Glow.
Your use of third-party tools is at your own risk and subject to the terms and policies of the relevant third-party provider.
Section 19 - Third-Party Links
Our website, products, emails, or materials may contain links to third-party websites, products, services, resources, references, or content.
We are not responsible for examining or evaluating the content, accuracy, availability, safety, legality, or policies of any third-party websites or materials.
If you access third-party websites, products, or services, you do so at your own risk.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
Section 20 - Relationship with Shopify
UMAI Glow is powered by Shopify, which enables us to provide the online store and related services to you.
However, any sales and purchases you make in our store are made directly with UMAI Glow.
By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and UMAI Glow, including any injury, damage, loss, claim, refund request, product issue, access issue, or dispute resulting from purchased products or services.
You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with UMAI Glow.
Section 21 - Privacy Policy
All personal information we collect through our website and services is subject to our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of the website and services in order to provide and improve the services.
Information you submit may be transmitted to and shared with Shopify, payment processors, email providers, digital delivery providers, analytics providers, and other third-party service providers that may be located in countries other than where you reside.
By using our website, purchasing our products, or accessing our services, you acknowledge that you have read and understood our Privacy Policy.
Section 22 - Feedback, Reviews, and Testimonials
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, testimonials, before-and-after content, proposals, comments, or other content, you grant UMAI Glow a worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and promote such content in any medium for any lawful purpose, including commercial and marketing use.
You represent and warrant that:
You own or have all necessary rights to submit the content.
Your content is accurate and not misleading.
You have disclosed any compensation, incentive, or material connection received in relation to your submission.
Your content does not violate any third-party rights, including copyright, trademark, privacy, publicity, or personal rights.
Your content does not contain unlawful, abusive, defamatory, obscene, harmful, false, misleading, or malicious material.
We may monitor, edit, or remove feedback, reviews, or testimonials at our sole discretion.
We are under no obligation to maintain feedback in confidence, pay compensation, or respond.
Section 23 - Errors, Inaccuracies, and Omissions
Occasionally there may be information on our website or in our services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, availability, digital delivery, or other content.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order.
If we cancel an order after payment has been processed, we will refund the amount paid, subject to applicable law.
Section 24 - Prohibited Uses
You may access and use our website, products, and services for lawful purposes only.
You may not access or use our website, products, content, or services:
For any unlawful, fraudulent, abusive, harmful, or malicious purpose.
To violate any international, federal, state, provincial, territorial, or local law.
To infringe or violate our intellectual property rights or the rights of others.
To copy, share, resell, distribute, reproduce, publish, upload, modify, translate, or exploit our products or content.
To create competing products, derivative products, guides, protocols, courses, programs, or commercial materials.
To transmit false, misleading, deceptive, or inaccurate information.
To impersonate another person or entity.
To interfere with or circumvent website security, payment systems, access systems, download restrictions, or digital delivery tools.
To upload or transmit viruses, malware, malicious code, bots, scrapers, automated tools, or harmful software.
To collect or track personal information of others.
To spam, phish, scrape, crawl, or use automated extraction tools.
To use AI tools, agents, bots, or automated systems to extract, reproduce, summarize for redistribution, replicate, or commercially exploit our website, products, or content.
We reserve the right to suspend, restrict, disable, or terminate access to our website, products, or services if we determine that you have violated these Terms.
Section 25 - Termination
We may terminate this agreement or your access to our website, products, content, files, download links, or services at any time if we determine that you have violated these Terms, our policies, intellectual property rights, payment obligations, or applicable law.
You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply after termination: Intellectual Property, Personal Use Only, No Medical Advice, No Doctor-Patient Relationship, Supplement Disclaimer, Diet Disclaimer, Skincare Disclaimer, No Guaranteed Results, Personal Responsibility, Disclaimer of Warranties, Limitation of Liability, Indemnification, Chargebacks and Payment Disputes, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Section 26 - Disclaimer of Warranties
The information presented on or through our website, products, emails, and services is made available for general educational and informational purposes only.
We do not warrant the accuracy, completeness, usefulness, suitability, or personal applicability of this information.
Any reliance you place on such information is strictly at your own risk.
Except as expressly stated by UMAI Glow, the website, services, products, and content are provided “as is” and “as available” without warranties or conditions of any kind, either express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent, or warrant that your use of our website, products, or services will be uninterrupted, timely, secure, error-free, or compatible with every device, browser, email provider, software, or operating system.
Some jurisdictions limit or do not allow the disclaimer of implied warranties or other warranties, so some of the above disclaimers may not apply to you.
Nothing in these Terms is intended to exclude, restrict, or modify any mandatory consumer rights that cannot legally be excluded, restricted, or modified.
Section 27 - Limitation of Liability
To the fullest extent permitted by law, UMAI Glow, our owners, partners, directors, officers, employees, affiliates, contractors, agents, service providers, licensors, Shopify, and Shopify’s affiliates shall not be liable for any injury, loss, claim, damage, or any direct, indirect, incidental, punitive, special, exemplary, or consequential damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, personal injury claims, health-related claims, emotional distress, business interruption, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.
This limitation applies to any claim arising from:
Your use of our website, products, services, or content.
Your reliance on any information provided by UMAI Glow.
Your use of diet, supplement, skincare, cream, lifestyle, wellness, or educational information.
Your failure to seek professional medical advice.
Your misuse of the product or content.
Any technical issue, access issue, delay, interruption, or error.
Any third-party service, platform, payment processor, email provider, digital delivery provider, or linked website.
Some jurisdictions do not allow the exclusion or limitation of liability for certain damages, so some limitations may not apply to you.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Section 28 - Indemnification
You agree to indemnify, defend, and hold harmless UMAI Glow, Shopify, and our affiliates, partners, owners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, demands, judgments, settlements, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:
Your breach of these Terms or any policy incorporated by reference.
Your violation of any law or third-party right.
Your misuse of our website, products, services, files, download links, or content.
Your unauthorized sharing, copying, resale, distribution, publication, or commercial use of our digital products.
Your reliance on our educational content instead of seeking professional advice.
Your health, diet, supplement, skincare, or lifestyle decisions.
Your feedback, reviews, testimonials, or user-generated content.
We may control the defense and settlement of any indemnifiable claim, and you agree to cooperate with us in the defense of such claims.
Section 29 - Chargebacks and Payment Disputes
If you have any issue with your order, access, delivery, or product, please contact us first at umaibiohacking@gmail.com.
We reserve the right to provide payment processors, banks, card issuers, Shopify, and dispute resolution providers with proof of purchase, checkout consent, refund policy acceptance, digital access records, download records, product delivery confirmation, customer communication history, IP logs where available, and evidence of policy agreement in response to chargebacks or payment disputes.
Fraudulent, abusive, or bad-faith chargebacks may result in cancellation of access and may be contested with the relevant payment provider.
Section 30 - Mandatory Consumer Rights
Some countries, states, provinces, territories, or jurisdictions provide consumers with rights that cannot be excluded, limited, or waived by contract.
If you are located in the United States, United Kingdom, Canada, Australia, New Zealand, the European Union, or another jurisdiction with mandatory consumer protection laws or consumer guarantees, you may have additional rights if the digital product is faulty, not as described, not fit for purpose, not of acceptable quality, or otherwise fails to meet applicable legal guarantees.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded, restricted, or modified.
Section 31 - Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.
Section 32 - Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any policies or operating rules posted by us on this website, constitute the entire agreement and understanding between you and UMAI Glow and govern your use of the website, products, and services.
These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and UMAI Glow.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 33 - Assignment
You may not delegate, transfer, or assign these Terms or any rights or obligations under them without our prior written consent.
Any unauthorized attempt to assign or transfer your rights or obligations will be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice, subject to applicable law.
Section 34 - Governing Law
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the United States and the state where UMAI Glow or its operating entity is legally registered, without regard to conflict of law principles.
You agree that any dispute shall be resolved in the courts located in the jurisdiction where UMAI Glow or its operating entity is legally registered, except where applicable mandatory consumer protection law provides otherwise.
Nothing in this section limits any mandatory consumer rights that may apply in your country, state, province, territory, or jurisdiction.
Section 35 - Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website.
It is your responsibility to check this page periodically for changes.
We will notify you of material changes where required by applicable law.
Your continued use of or access to our website, products, or services following the posting of any changes constitutes acceptance of those changes.
Section 36 - Contact Information
Questions about these Terms of Service should be sent to us at:
Trading name: UMAI Glow
Email: umaibiohacking@gmail.com